Shipping & Returns
SHIPPING POLICY
SHIPPING POLICY
Petalscape Boutique currently ships to the United States. Petalscape Boutique ships Monday–Friday, excluding holidays. Please allow 1-3 business days for your order to be processed in-house before it ships. During the peak holiday season, this time frame may be extended to up to 4 business days. We offer standard FREE shipping on orders over $150.00. Free shipping is automatically applied to your cart if your order is over $150 after discounts. All FREE SHIPPING orders must be sent to a regular mailing address. PO boxes or DHL boxes most likely will have additional charges. We currently use UPS for all large boxes, and UPS does not deliver to P.O. boxes. We will contact you for extra charges or a different address if necessary. Please use a regular physical mailing address on your orders to avoid long shipping delays.
Estimated Transit Times
UPS
• Ground – 3-6 business days
• Express – 1-3 business days
If you wish to expedite shipping, there is an additional handling fee. Please contact us at info@petalscape.co for a shipping quote before finalizing your purchase. Shipping rates vary based on location. For speed and accuracy of order processing, all orders will be shipped as purchased. If an error has occurred in ordering and you need to change, cancel, or combine orders, please contact us immediately at info@petalscape.co. Once a shipping label has been created, we cannot make alterations to the order.
If you have any questions before finalizing your order, we are happy to help. Email us at info@petalscape.co.
RETURN POLICY
RETURNS & EXCHANGES
Petalscape wreaths and floral arrangements are handmade with the greatest attention to detail and care. We pride ourselves on sourcing the most lifelike flowers and botanicals that will transform your home and bring a sense of celebration to life. If you aren’t completely over the moon with your purchase, you can return your item within 14 days of receipt for a full refund or exchange – less a 15% restocking fee and the shipping and handling cost. Return shipping costs are the buyer’s responsibility. Please email our shop at info@petalscape.co to initiate the return process, and we will supply a return label for you to use.
To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Once we have received and inspected the condition of the returned item, we will issue a refund and send an email confirmation.
All returns must be shipped insured to the following address:
Petalscape – Returns
44412 Taylor Lane
Richardson, TX 75082
Ref: # is your order ID
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us within 48 hours if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
To be eligible for a return, your item(s) must be in the same condition that you received them, undamaged, and in their original packaging.
To initiate a replacement or return request, email us at info@petalscape.co. Include your order number and two or more photos of the damaged item(s) and the packaging, and whether you would like a replacement sent or a return.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
EXCEPTIONS / NON-RETURNABLE ITEMS
Custom-ordered products or personalized items can not be returned.
Additionally, ALL SALE ITEMS ARE FINAL SALE AND CANNOT BE RETURNED.
Please get in touch if you have questions or concerns about your specific item.
SALES & PROMOTIONS
We do not price match or offer price adjustments due to a change in sale or promotion at any time.
One coupon, discount, and/or promotion can be applied per purchase.